wireless not working for live, but works for everything else

My wireless stopped working for my xbox, but still works for my laptop, both kindles and my phone.  I tried contacting support, but the chat timed out...anything would help, I have tried a wired connection but it disconnects very frequently and it has become pretty annoying.

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Greetings EMM!
Could you tell us if you have tried to restart your network equipment (modem/router). Could you post up the make & model of your modem/router.

Before you configuring network ports to be open with Port Forward/Virtual Server could you try with UPnP (Universal Plug and Play) to start with. Make sure UPnP is enabled. If its not, turn on UPnP. Click Save Settings and reboot your router.

Clear your Xbox system cache. This will remove temporary files and data from the system cache. Here's how! Reset your Xbox network settings to factory defaults. To do so:

  • Turn off your console.
  • Wireless connection only: Unplug the Xbox 360 Wireless Networking Adapter from the USB port.
  • Turn on your console.
  • Press the Guide button on your controller, go to Settings, and select System Settings.
  • Select Network Settings.
  • Select Wired Network or the name of your wireless network, if you are prompted to do so.
  • Select Configure Network.
  • On the Additional Settings tab, select Restore to Factory Defaults.

Make sure your router is up-to-date with the very latest version of firmware.

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Miss Kleo just pointed you in the right direction...I was studying for my math test while trying to help you at the same time,which probably wasn't a good idea... "Lol".

By the way,incase your problem wasn't resolved,go to your router's login page,in your browser,"Type" 192.168.1.1

Preferred web browser "Interner Explorer 9"

Okay,so once you get to the login page,you'll be prompted to "Enter your Username & Password"...

Go to your router's setting,I have a "Linksys Router",so to open the ports,I would have to navigate to "Applications & Gaming"...

Then I would port forward:

"XBOX" 80 to 80 = Both  192.168.1.100 ✓

"XBOX" 3074 to 3074 = Both 192.168.1.100 ✓

"XBOX" 53 to 53 = Both 192.168.1.100 ✓

Getting the picture yet?

I do truly hope that I've been able to assist in some way...

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Hey EMMILINE1172! Our guide on "How To: Open NAT to resolve Party and Multiplayer problems." should give you a solid explanation of how to forward your ports!

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that one doesn't say how to open them, or where to look for them to  open them

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Have a look at this thread,support.xbox.com/.../network-ports-used-xbox-live .....

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how do you open ports? It was working a week or so ago, but now it just wont connect wirelessly.  I have connected through a wired connection but there are many disconnects ad it makes it very annoying to play/watch anything through live

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Hi Emmiline, Do you have the proper ports open for xbox live? that can be found here support.xbox.com/.../network-ports-used-xbox-live , also you can restart your router and that might help flush the cache on it and will allow you to connect. Hope these help

RC

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