Wireless controllers keep disconnecting!

I have two wireless controllers and both disconnect multiple times per hour making online gaming almost impossible. I have changed batteries, resync, hard reset, and sit about two feet from my console. Both controllers work fine when wired to the console. I sent the Xbox in for repair and it's still disconnecting. I called again to say it's not fixed and need it repaired and they said it's no longer under warranty. What gives??? I have a lot of money invested in this console and you won't repair it? 

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:
Answer

Hey there SpauldingX!

I am truly sorry to hear about the controller disconnect issue and I can definitely understand how frustrating that could be. We are currently looking into the controller disconnect issue here. Feel free to make a post in that thread and be sure to try all of the troubleshooting steps that Miss Diggz has suggested. That thread is where will be posting any updates we receive as well. Thanks in advance!

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