Wireless adaptor stopped working

Yesterday afternoon I was playing cod with a friend. All of a sudden I was kicked offline. I didn't think too much of it but later on my Xbox wouldn't connect. I checked my adaptor and it was red, so I unplugged it and plugged it back in. It was red at first, quickly flashed green then back to red. It has done this every time I tried turning my Xbox off and on, or trying to fix it. I reset it to factory setting and it says it can find my wireless network but the light is still red and it's refusing to connect to live!! Is it broken???

Question Info

Last updated July 4, 2018 Views 0 Applies to:

Hey there Cat! I'm sorry to hear about your wireless adapter issue. Can you try using this adapter on a different console, or a different adapter on your console? This test will help us know where the issue actually lies and I can recommend a way to resolve it for you. Let me know, thanks!

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