wired network connection issue

turned on console today , no connection to XBox Live at all . Tried to run network test , no joy . Message comes up and states that to use this feature you must be connected to a network . Tried new ethernetnet cable still no joy cable works just fine on a pc . Any ideas besides sending it in for service ??


Question Info

Last updated July 4, 2018 Views 1 Applies to:

Hello ElectronFix, have you had a power surge at all while the ethernet cord was connected to your XBOX 360? If so it's quite possible that the Ethernet port on the XBOX 360 is fried and needs to be repaired. Alternatively if you have an XBOX 360 Wireless Adapter you can try that out or if you have the XBOX 360 S it has wireless built into it. Let us know if that's the case. Thanks

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.