wired internet connection

I seem to be unable to connect to the wired router though my Xbox i have changed the IP address ,that Xbox support have suggested, but that isn't working I also have a password for it and i have entered that correctly. I keep getting a error message saying "Can't connect to your network hardware using a static IP address" please can someone help me?

Thank you

 

Question Info


Last updated July 4, 2018 Views 7 Applies to:
Have you tried the suggestions here http://support.xbox.com/en-GB/xbox-live/connecting/error-cant-connect-using-static-ip-address-978975
Bananas !!

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yes i have tried that but none of them seem to be working and i dont know how  to disable the MAC (i think thats what its called) filter

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please tell me the name of your router ( TP - LINK , ETC)

ill guide you how to disable mac

for any more questions please post here

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Hi,

Please read:- forums.xbox.com/.../811997.aspx

And post back your details in full (the bits that are in bold on that post) so that people may help you

If you are wireless can you also state whether you are using the white or black external adapter or the Xbox 360S Internal adapter

Thanks

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i have a talk talk router and at the moment i am using an ethernet cable as i thought it was a connection problem but it isnt (becasue i have a working cable)... Its a new black xbox slimline so it will have a wireless adapter built in anyway

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Can you post the rest of the details ask for in that link, including the codes that come up when you run the connection test

Thanks

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which codes do you mean?

Cheers

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After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)

W:

X:

Y:

Z:

ID:

L:

Q:

T:

D:

S:

C:

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oh ok the ill say when i can next get on it

thank you

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