Windows Live ID associated with a different gamertag

Hello, I got an XBOX 360 for Christmas, and have been playing it for the past few months.  I have decided to get a XBOX Live ID so that I can download a free game that came with my console.  On my computer, I created an XBOX Live free account, with a new hotmail email.   When I go to my console , and log to XBOX live, it says "This Windows Live ID is associated with a different gamertag".   How do I fix this??

On console, I have a sign in user name of me - Dave Taylor.    The Xbox Live created a gamertag of QuotedMallard66 .   I changed the sign in name on the console to that gamertag, but it did not work.  How do I log in to XBOX live on my console ??




Question Info

Last updated July 4, 2018 Views 18 Applies to:

You need to use the recovery tool. On the console, sign out of all accounts, press the guide button on your controller, then go to Recover Gamertag and follow the instructions.

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