Windows ID / Gamertag in use

I made an account for my boyfriend so he can join xbox live on his xbox. Well i made him an account have him sign in on xbox live from his console, its telling him the windows id and gamertag is already in use. Clearly its not i just made the account why can't he sign in under his console? I'm having a hard time. Thanks.

 

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Last updated July 5, 2018 Views 0 Applies to:

so you need to recover the gamertag

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You need to press the xbox live button on your controller (whilst signed out) and click on Recover GamerTag.

Follow the instructions on screen, providing you entered correct information, you will be able to use the account.

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