-- Message translated directly from Spanish. Sorry for the grammatical errors. --
Hello , I comment my situation , which is complicated.
I had a Microsoft Hotmail account associated with my Gamertag . I decide to upgrade to Windows 8 and subscribe to Office 365 and for this I create a new Microsoft Outlook account .
The idea was to change my Gamertag Microsoft account to unify everything and dismiss my old Hotmail account . The problem is that when you install Windows 8 and to login to the Outlook account , I entered my point games and Xbox Live created a profile in my Outlook account AUTOMATICALLY . Remarked the AUTOMATICALLY because I asked for confirmation or any data .
At this point I could not move my Gamertag to the Outlook account . Since I have many accomplishments , I choose not to complicate my life and do not move the profiles to be used as the main Gamertag automatically created .
In making this decision I decide to pay a Gamertag change my Hotmail account so that it is free name and can use it in the new account. After payment , Gamertag change the old account and try to put that name on the new account I agree . You are the Gamertags changed and everything works perfectly . At this time I deactivate my Hotmail account .
I decide to log into the console with Microsoft and the new account with the desired name and all right, and what is my surprise? The system tells me that I have a child account . By creating Xbox Live account AUTOMATICALLY no confirmation asked me age or any data , which was presumably would have taken the birth date indicated on the account Microsoft and logically , of age . Well that has not happened .
I got in touch with Xbox SAT via chat and phone to try to change this fact and the only answer offered has been that I can not change the date of birth or convert the account to an adult until the system detects that I am old, so I have to create a new account.
Therefore, if I want to keep my Gamertag should pay again to change in MAL account from Windows 8 CREATED AUTOMATICALLY WITHOUT CONFIRMATION ORDER to make it free name and to put it in the new account that I created manually from Xbox.com . Note that from Xbox.com ASKED ME IF CONFIRMATION old , so I could enter it correctly . After 30 days of making the console I can login
Gamertag account change Microsoft to have the good created in my account and disable Outlook created sub-account now .
At this point , I ask the Xbox service is to check the age of the Xbox Live account created automatically evil from Windows 8 Adult make note indicating the correct age . Or , if this is not possible as I have been given much , I ask that the Xbox service grants me free Gamertag change the wrong account created for Windows 8 so you can put any name and thus freeing and to put it on my Gamertag Xbox Live profile newly created manually , in which the first change DECREE still free because everything is as it comes by default.
I understand that I have paid € 9.50 to change my Gamertag from my old account to put it to the account created automatically by Windows 8. This I have done because I wanted to keep the name and therefore I must pay for it. But now I find that this account was created evil and that is because Windows 8 has not asked for confirmation of age to create . I therefore feel that Microsoft should take this error and I do not have to pay again to release the bad name this account created and use it in the new . The theme of the hassles of changing the account Gamertag Microsoft is another thing,
I do not care , these things happen . But think back to pay € 9.50 for the Gamertag change again would be unfair since I can not use this account for a Windows error , not mine .
No more , excuse the long explanation but I put in a position to meet people because otherwise I may think I am asking for free things for no reason, and in any case I am asking this argument but simply a mistake and I hope you can correct and keep playing both PC , Windows Phone, and Xbox 360 and Xbox One newcomer almost