Windows 8: Games apps cannot log in to Xbox Live if Store app is not logged into original purchasing account

Dear all, I have a Windows 8.1 desktop setup with individual accounts for the whole family and each individual Microsoft account linked to a unique Xbox gamer id. Whenever I purchase Xbox games for my children, I log in to Windows with their account and then switch to my account in the Store app in order to purchase and install the game (I believe this is the official way to install apps for multiple users on the same computer). However, within the games, they are only able to connect to Xbox Live if I leave the Store app connected to my account, which I obviously do not want to do. The connection to Xbox Live is always done with the correct gamer id, but it seems to need the original purchasing account to be connected in order to do so. What am I doing wrong? Surely it is not expected that I purchase the same game repeatedly for each child account, or that I leave my Store logged in for my kids? Many thanks for any help, Andrew.
 

Question Info


Last updated July 5, 2018 Views 11 Applies to:

Hi there MrADuffy,

-

You're actually doing everything right. Unless you purchase the content on each account you'll be required to have your Gamertag connected to XBOX Live in order for them to play your content on their accounts while connected to XBOX Live.

-

Here's more information on - Digital Rights Management.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi get NOTORIOUS,

Thanks for the response, although I still think that it is very strange.  Surely a Microsoft account on a Windows 8 machine is the same as a profile on an Xbox 360?  According to the DRM information you linked to "the content can be used by all the profiles on that console".

Perhaps you also know the answer to another small problem that I have; I am unable to purchase extras (even free ones) from within Xbox Games running under my son's Windows login because it says that purchases are not authorised for children.  I have authorised them for his account from the Xbox security settings but to no avail.  It seems that the extras licenses, purchased directly from Xbox live, are managed differently to the game licenses, where purchases are redirected to the Windows Store.  Is there anyway of purchasing the extras (Rayman Jungle Run" world 06 & 07) from my Xbox live account under his Windows login.  I cannot find anyway of switching the Xbox live account under a Windows login, in a similar way to how it can be done for the Store account...

Thanks again,

Andrew.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hey MrADuffy,

Really sorry to hear you're having issues with the purchases through your games app.

To my understanding, when you purchase a game using the Games App on Windows 8, it ties the purchase to your account so that when you sign in you will have access to it but other accounts on the same computer will not. I believe for giving your kids access to games you would need to log into the store with their profile, purchase the title, then log them out of the store. Once they are logged in on Windows itself, they should have access to that game even without being signed in for the store.

In regards to the extras, It may be that the content you are trying to download is unrated which would make them unpurchasable for child accounts even if they have authorization.


I would highly recommend getting in touch with our Windows Support team for further clarification. They may have some more specialized support for this particular issue. 

That link should take you to the 8.1 Apps and Window App Store section, then select the "Using Games" option from the right column. 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi all,

Thanks for the responses.  Unfortunately, the Xbox Support has directed me towards Windows Support and the Windows Support has directed me towards Xbox Support.

forums.xbox.com/.../4105721.aspx

answers.microsoft.com/.../b9648350-d1fb-4f14-b8bd-e31fde7651f6

In summary, it seems as though Xbox games on Windows are expected to be purchased separately for each user, even if they are on the same machine.  :-(

Best regards,

Andrew.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.