They can't fix it if you don't provide enough information. What were you doing when you got kicked offline? What game were you playing? Did your entire internet go down or just your connection to XBL? What are your internet speeds?
Go to speedtest.net and run two tests; one close to you and one far from you, then post the download, upload and ping here.
Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.