Why is there a different gamertag when i sign in to xbox.com?

Hey guys, how come when i log into xbox.com with the right email and password it shows another Gamertag that i have never seen or used instead of my correct Gamertag?

please help, thank you!!

 

Question Info


Last updated July 5, 2018 Views 2 Applies to:

You are using the wrong E-mail to sign into Xbox.com. Sign into your Gamertag on your Console and have a look at the WLID for your account and sign in with that one. You have actually set up a new profile.

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You either logging in with the wrong email/WLID or someone got into your account and changed the WLID associated with it.

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This is a known problem at the moment - I hope support will come up with something shortly.

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Just got off the chat with a gamer - he called support had the same problem - there is nothing phone or chat support is ale to do atm - so its Limbo...

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I just created a brand new microsoft account AND xbox live account today and the same thing; I didnt even have the chance to create a gamertag but it shows as some other gamertag signed in as a free user.

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Hey there, b43k. As this thread is quite old can you please create a new one for us? Please be sure to include a full description of your situation including any troubleshooting steps you've tried so far and we'll be happy to help! Thanks in advance!

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