So I get on xbox live and I am banned for some reason. I have done nothing that will that would have made me get banned. I need help as soon as possible because this is unfair and I have done nothing wrong.
You do you mean marketplace theft? I never modified my xbox, it hasn't been opened ever since I bought it. I don't buy anything on the marketplace unless I have the points. What is going on? :(
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Microsoft do not un-ban previously banned consoles as they are permanent. They do not ban people's consoles/accounts lightly, they do so after several investigations.
The most common reason for a banned console is modifying it, but there are other reasons such as marketplace theft.
You might want to post in section 14 in order to get an official answer.