We're excited to announce that we've fully migrated the Xbox Forums to their new home, here on the Microsoft Community forums!
As of today, going to forums.xbox.com will redirect you here to the Xbox area of the Community forums. We've moved all of your existing threads over so you can continue and start conversations with the new forums experience.
We sincerely appreciate the feedback you have provided over this transition and can't wait for you to check out the new Xbox Forums!
To resolve this problem, you must contact Xbox Support to determine why your account was locked. Suggest you go to
http://account.live.com and sign in there, and then choose
Edit Contact Information. Since Xbox LIVE accounts are built on top of Microsoft Account security, their security 'proofs' requirement applies to gamers like you and me. Proofs can include:
1) A phone # (preferably a cell # to text you a message - very convenient when away from home)
2) An alternate email address (which can be used to send a password reset confirmation to)
3) A 'Trusted PC' (requires Windows Vista or later + the free Microsoft Windows Live Essentials app)
4) A Security Question and Secret Answer
I'd make sure you had at least #1, #2 and #4 filled in, which can solve the problem. If it doesn't, then talk with an Xbox LIVE agent for more help.
Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.