Why is Microsoft charging me 40 pounds when I pay 5 pounds a month already?

Hey all.

As the subject states I have been charged 40 pounds along with my already monthly 5 pounds. I was wondering is this normal or has Microsoft made an error?

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Go to billing.microsoft.com and see what you've been charged for first. Then call support to get it sorted.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I don't see any 40 charges on your account, just the month-to-month charge for LIVE. Can you confirm in your Billing History (https://billing.microsoft.com) or your bank statement when this charge was?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.