Why I cannot connect to my Xbox LIVE

Hi there,

I just got my xbox back from my friend this morning. I launched my xbox account but I was unable to connect to the xbox live. I have two live accounts in my machine: one is mine and the other is for my husband. But now, both accounts could not connect to the xbox live. I checked the wirelss connection and it works pretty good. I can't connect to the live, how can I spend my points in my account?.. Just too bad. Anyone could help? Thank you so much!

When I checked the status, it showed up the code as below:






L: 8015-190E



Anyone could help us?


Question Info

Last updated July 4, 2018 Views 5 Applies to:

Can I ask where you're getting these codes from? They don't appear to be standard Xbox Connection errors. In short, when you run a connection test on your console, do you get an error? If so, when you press 'X' for more info, what is the message there?

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