why have i been banned? please tell me. im not a cheater

when i tryed to log onto my account friday 9-3-2011 a message poped up saying this consle has been banned for violations of the terms of use.

there must be a mistake or a glitch or something. plz notify me a.s.a.p. my email is *** Email address is removed for privacy ***

 

Question Info


Last updated July 5, 2018 Views 2 Applies to:

Microsoft do not un-ban previously banned consoles as they are permanent. They do not ban people's consoles/accounts lightly, they do so after several investigations.

The most common reason for a banned console is modifying it, but there are other reasons such as marketplace theft.
  
You might want to post in section 14 in order to get an official answer.  Although they might just delete your thread and post a link like below as they do not discuss console bans.

Console Ban

You might also want to check out this thread. 

It's not a good idea to post your email address on a public forum.

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Console bans are never a mistake. And posting your email on the forums might not be such a good idea.

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