Why has my tenure reset?

I've been with Xbox live for 7 years and the number on my gamercard doesn't even show an orange bar anymore, it's just grey with no number        :(

Has anyone else been having this issue? I'm not happy with loosing that number as stupid and juvenile as it sounds (it's only a number y'know) but I've always felt a veteran and this is a big deal. Does anyone know a fix? 

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Maybe your xbox live gold membership has expired, in fact also here on the forums your profile name is grey.

.

If it hasn't been expired you should be a victim of a well known bug, just wait some time and restart your console.

Alessio

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I've literally just bought gold membership and my tenure is still 0 :( It's so frustrating, thing is a lot of my online stats have disappeared as well mainly on Halo Waypoint and Guitar Hero etc. I don't know what's happened but it's annoying having lost everything... Not sure if i can be bothered to keep this account if it's going to reset everything i've done like that.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

If you're account show's as silver, that means you don't have a gold membership. Are you positive you redeem the code? Because whether you redeemed it on Xbox.com or Console, it should revert your account to gold.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

The bar is gold now that was my bad i was using a free trail temporarily, however the tenure still isn't back :(

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hey there Vulpyn! Can you provide us a picture of the tenure showing on your account please? I'll check things out on our side and see what I can dig up. Thanks!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I'm not quite sure what you mean, the tenure isn't there that's the thing... I used to be called 'The evil pie' but i changed my gamertag (for the first time) a couple of days ago. Since then my tenure still hasn't come back, 7 years is a long time killing time doing nothing... now it feels as if it actually has been for nothing. Anyway how do i go about sending you a picture?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

You can snap a picture with your phone or another photo device, upload it online and them provide a link to the picture here. If you need moree help with that process then you can PM me =]. Good luck.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

www.facebook.com/.../set     I haven't got any pictures from when i was The evil pie except for a picture of a rock band high score :( Who takes pictures of there account y'know :S Anyway I hope this helps

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hey again Vulpyn! I can't access that link. Can you try adding your picture to a public site or allow access to that link? Thanks!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Sorry I'm not very good at this... http://tinypic.com/r/1h8snm/6  That's a picture when I was The evil pie, once again i don't have any pictures to prove the tenure or whatever other than that picture.

http://tinypic.com/r/971gqp/6 And that's what my gamer card shows.. no tenure :( I can't remember if i'm 7 or 8 years actually

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.