Why does Microsoft make it a nightmare to delete you credit card information?

My Xbox live gold subscription is about to expire on 10/11/13. I don't want to use Credit Card anymore so I bought a code on amazon and it renewed for a year however, it still says its tied to my CC now through 10/12/14. I cannot get through to ANY agents on the phone. ALL I want is my CC info deleted. WHY is this so hard??

 

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Last updated July 5, 2018 Views 1 Applies to:

Its simple read the terms of use you signed section 6

You are required to keep a payment option and keep it upto date while you are on a billing account

that being said

you can however do two things

first turn off autorenewal and wait till the current membership expires and turns to the prepaid code as they do stack with the last one entered is used last

once it switches to your prepaid method then you will be able to remove it as you arent using a payment method on an active membership

however if you cant wait 3months to a year whatever is left

you can call support and have the creditcard removed

however this cancels any promotions that arent issued yrt like games dlc etc

unless its 8-10weeks after then you should have the promo item anyways

then you wait 4-5business days afterwords and you are issued a prepaid code for the remainder of your membership time as long ad its greater then 1month

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Next time read the contracts you sign

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Ok thanks, it's not a big deal then as long as they let me delete it when the prepaid code goes into affect.  I just dont want to use a CC anymore and I already turned off auto renew and resubscribed with a 12 month code so I didn't get why they still need my CC and wont release it.

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Because it's part of the Terms.

The way the billing works is technically you haven't finished the previous amount. When you redeem a prepaid code, the subscription immediately switches to the PPC. After that 12 months runs out, it finishes the rest of the time remaining. If you want that card removed during the length of the subscription it has to be done by phone support now.

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