Why do we have to visit this forum to access Auto Renewal status?

I've been trying for three days to make sure auto renewal was off - it doesn't seem to be possible to access this setting from my account page. I had to stumble upon this specific forum to get access to my status.

Question Info

Last updated July 5, 2018 Views 1 Applies to:

you should be able to access your subscription page from you account. In the upper right hand corner of the scrren there should be a link that say  "My Account if you follow that link, there should be a larger link in the upper center of the screen that says "subscriptions" from there you should be able to "cancel automatic payment"

it should be the page at this link account.xbox.com/.../Manage the cancel option is right below the renewal date. I hope this helps in future scenarios.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.