Why do I keep on getting signed out

Every time I put a game in to my Xbox it signs me out of my account, this also happens when I take a game out as well. I have had my Xbox for a couple of years now and it has only just stared to do it.
 

Question Info


Last updated July 4, 2018 Views 6 Applies to:

smiffy,

  If you have no problems signing into Xbox Live and 100% without a doubt know your e-mail and password associated with your Microsoft account, try safely deleting your profile, clearing your system cache 3 times, restarting your console, then re-downloading your profile. Just follow these detailed steps:

 

Sign out of your Gamer Tag Profile:

1) Press the Xbox Guide button in the middle of your Xbox controller and Press the Blue X to Sign Out

 

Delete Profile:

1) Press the Xbox Guide button in the middle of your Xbox controller

2) Scroll right and go to the Settings tab, and then select System Settings
3) Select Storage
4) Select the device with your profile
5) Select Profiles
6) Select your  Gamer Tag
7) Select Delete
8) Select Delete Profile Only
 
Clear System Cache:
1) Scroll right and go to the Settings tab, and then select System Settings
2) Select Hard Drive
3) Highlight Hard Drive, and press Y (Device Options)
4) Select Clear System Cache and select Yes

5) Repeat steps 2 thru 4 two more times so that your Cache is cleared 3 times

*NOTE* The cache stores such items as game updates, system update installation packages, and gamer pictures of your friends. Clearing the Xbox 360 cache does not remove your Gamertag, content that you have downloaded, game files, or console software updates.

 

Turn off your console and start it back up.

Download Profile: 
1) Press the Xbox Guide button in the middle of your Xbox 360 controller
2) On the Home tab, select Download Profile


Let us know if this resolves your problem.

 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.