Okay , day one pad is knackered, go through process of organising a replacement, only to find out i need to send the thing to Czech Republic at my own cost! even though the thing is still under warranty! after sending it off my headset has died! this is ridiculous it's going to cost £10.25 every-time poor quality Xbox one equipment fails! I'm getting more and more disappointed with this console and the service MS/XBOX is providing! used to be brilliant!