Why do I have to call to cancel auto-billing?

As it stands, I'm not super-active on Xbox Live - I hardly play in the week at all.

I went into my account settings to turn auto-renewal off, and the only option is to call. Is this so that I will call and be aggressively persuaded to keep it? It's 2011, I see no reason why I can't manage absolutely any element of my account via xbox.com. As a result, it sounds deliberate that this option isn't available to me without calling, probably so I'll either be upsold something else, or get too lazy to call.

Why is this? Should I be surprised? :)

 

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Last updated July 5, 2018 Views 1 Applies to:

well since 90% of your other services still require a phone call are you really that surprised?

very very few companies accept online account cancelations

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I agree with you, the ability to cancel auto-renew should be available to all members of Xbox Live (not just those in Illinois).  Xbox Support needs to realize that not everyone wants Microsoft taking $60 from them every year.

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