Why can I still use my GT

My account has supposedly been locked for an Unauthorized Investigation claim and I would like someone to tell me why if it has indeed been opened why am I still posting from the account? Why can I still log in to XBL Silver on my console? Shouldn't these things not happen? I would really appreciate it if a moderator (sorry Xbox Live Ambassadors but for the most part I just see you berate people so you can keep your opinion, I will get my answer from someone who works for Mircrosoft) or another user who has gone through a UI before could help me understand this. Most people who post about a UI will mention that it is not the normal GT they are posting under because that one is locked, I would like to know why I can post but they told me on the phone my UI had been opened and started.


Question Info

Last updated July 5, 2018 Views 1 Applies to:

Not all UA investigations are the same. If you have questions regarding your UA investigation, please contact phone support (support.xbox.com/contact-us) and ask for help there. Thanks!

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