Why are all of my friends gone on my Xbox, but not on Xbox.com?

I can add new friends through xbox.com, and also can message friends. However, on my Xbox, all of my friends have been deleted and I can't readd. It says I have family settings (which are off), and that I must ask my parent to add friends. I haven't been on in awhile and I solved my payment problems, and everything is fine. I've tried restarting the Xbox as well and nothing is helping. Why is it doing this?


Question Info

Last updated July 5, 2018 Views 0 Applies to:

Delete and recover your account. But it sounds like your account is having a membership problem.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.