Why am I paying for a broken product??

Two months after I paid 500 dollars for the Xbox One the disk drive breaks. Now I have to pay 15 dollars for them to send me the new Xbox One. Why should I have to pay more money?  I already have to take the multiple hours re downloading and setting everything up on the new Xbox. Can some plz explain this. Oh and there solution to ease this is to give me a game code for a game I don't even want but had to choose from a list of 5 games. 3 of which I already own. 


Question Info

Last updated July 4, 2018 Views 4 Applies to: