Why am I being constantly disconnected from Xbox live the last WEEK and don't even mention cloud services which I don't use.....

Can someone answer me before I cancel my CC paid subscription and move to the PSN?

I know Microsoft doesn't care one whit for its users, but if ANYONE could help me, am seriously sick of this shoddy service and lack of communication with its users.

Again, don't reference the cloud service I DONT USE CLOUD SAVED GAMES BECAUSE, WHAT A COINCIDENCE, IT WAS ONLY A MATTER OF TIME BEFORE MS DROPPED THE BALL AND ALL YOU CLOWNS WITH CLOUD SAVED GAMES ARE LEFT HANGING. 


Unless of course the cloud service issue is US based and as usual, the rest of the world have to wait for the US to be fixed. 

Sick of this crap now.

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hello shishcator,
 

Sorry to hear about your connection issues.
 

There was an issue that an ISP has been having in your region.  Would the information in this tweet from UPC pertain to the issue that you are having?
 

Let us know if that information helps.  Thanks!

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No, that didnt help.  I was pretty much without live for several days.  No on is taking responsibility and I have paid for that access.

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I'd start by clearing the system cache (it's just temporary files plus game updates, automatically reloaded) by:

1) Tap the silver Xbox Guide button on the controller, go 2 clicks right to Settings, pick System Settings.

2) Select Storage (or Memory if Storage).

3) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.

4) When asked to confirm storage device maintenance, choose Yes.

Delete profile from your console

1) go to www.xbox.com/accounts & click on Sign in at upper right - if you can't sign in then ** STOP: DON'T ** delete your profile. Please call Xbox Support

http://tinyurl.com/XBLnumbers Option 2 for help with your account. If you can sign in, delete & redownload your profile on your Xbox this way:

2) Go to Settings - pick System - choose Storage - pick All Devices - choose Gamer Profiles

3) pick the gamertag choose Delete, and pick Delete Profile Only.

This deletes the profile but leaves saved games and achievements. Now, re-download your profile.

Re-download

1) Tap the silver Xbox Guide button

2) Select Download Profile (and if you don't see it, press the blue X button to make sure you're not signed in) and proceed with Profile Download.

3) Enter the Microsoft Account addresse for your Xbox LIVE gamertag when asked.

4) Enter the password for the Microsoft Account.

4A) If your account is an Xbox LIVE child account, the parent’s Windows Live ID & password is required as well to download your profile.

5) Pick the storage device for your profile (choose Hard Drive if you have one, or Memory Unit if you don't have a Hard Drive).

6) When the download completes you will be asked if you want the console to remember your password. If it's your home console, I'd say yes, otherwise I'd think carefully about leaving my profile unprotected on somebody else's Xbox!

7) Sign in, and retry.

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> Unless of course the cloud service issue is US based and as usual, the rest of the world have to wait for the US to be fixed.

No, there are cloud servers worldwide (although none in Antarctica, yet).

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