Does anyone know how to contact and which department it is that decides policies like the $99 repair policy for XBOXs? Technical Support doesn't have this information. Is it legal? Or repairs?
Basically my issue is that I think its crazy that I would need to pay half the cost of a new console to fix my old console because of the E74 error that, from what I can tell, is a manufacturing defect. I'm 5 months out of the 3 year warranty, so I can understand not being able to have it fixed for free, but the repair cost for something that is Microsoft's fault should be on a sliding scale outside of warranty... so the farther you're are of warranty, the more it costs.
It should be in MS interest to keep its customers happy and buying games and for a console that was, when I bought, $350, it should last more than 3.5 years. I like my XBOX, well until it died, but it such prices for repair on an already pricey console it doesn't make me trust Microsoft's hardware very much.
My Nintendo Wii may be an inferior system, but at least Nintendo's hardware usually lasts.