Who can help my daughter?

For the love of.... Whoever.

Since the Family Account has been withdrawn and any existing accounts have reverted to standard Live accounts all has gone to pot.

My daughters account (which was monitored by myself with family safety prior to the change over) is unable to be signed in to XBOX LIVE at all.
Apparently I need to sign in my details but when I do it tells me my information is missing a full name or date of birth and refer to account.live.com but even then it still asks me to sign in my details and AGAIN tells me that there is information missing. It's a loop of idiocy that has left my daughter upset and myself very annoyed.

Xbox Support sent me here. 
 

 

Question Info


Last updated July 5, 2018 Views 3 Applies to:

Hi Persistent,

To better understand, you do not remember (or have) the correct information to fill in the details?  Its not accepting your answers?

Is it possible you are answering the questions wrong?

Have you tried the recovery code?

If all else fails you can add a new email address to yours and set her up a new account.

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Are you on x1 or 360

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360

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Hey Persistent Fury,

I'm really sorry to hear you're having issues with your account.

For this particular issue it looks like you've been in touch with our Advocacy Team. I would highly recommend reaching back out to them as they will be best equipped to work with you to get things sorted out.

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