where is my tenure???

so id like to have my tenure back, although my account has not been running 24/7 the last time i had my gamertag TuGift3d activated my tenure was 8. and i just added a pre paid card for 12 months to it and my friend told me it was not showing any number? a little bit confused and i would appreciate having my tenure restored correctly, it should be 9. please xbox live forums team explain this to me? my account had been inactive for over a year before i activated it the last time and my tenure was restored immediately, why not this time?


Question Info

Last updated July 5, 2018 Views 0 Applies to:

Hello there, sorry to hear you're having a tenure issue, please see this link for the latest news and steps to resolve tenure issues:


Let us know if the steps listed resolve your issue.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.