My gold was expiring today, so I entered a new gold card through the website. My console was reporting that I was a free member, even though my profile on the website said I was still gold. I called support and they had me re-download my profile, which got my console to recognize that I was gold still, but my tenure seems to have gotten reset from 9 to 0. The phone support said that it won't display a 10, but I think I'm still at 9. He suggested that I post in the support forum here to see if one of the moderators or support people here could find out why my tenure reset and how to get it fixed. Any help available?