where are my points

hi all i had 12020 ms points in my account and now i cant see them on the website help plz

 

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Last updated July 5, 2018 Views 0 Applies to:

I have just spoken to CS about this. They claim you will either see the monetary value in a few days, or will be sent an email with a code to redeem for the converted rate.

But in my mind this isn't good enough. There are many people today who lost points and immediately got the money value added, or received the emailed code.

 There should absolutely be NO waiting time between you losing points and getting the conversion. It means you have to sit and watch your account.

 How can the system take away points and not give you your credit straightaway? Why does it take a few days? Rubbish.

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The points are gone, your account has been credited with local currency.

You can view the conversion as well as the current balance of your account (and other transaction history) at:

commerce.microsoft.com

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That's what's annoying me though. That site shows my points value still - but xbox.com shows me as having no points, but more importantly, no money value either. I can't buy anything until they swap me over properly. And I maintain they shouldn't have taken my points away unless they could give me the money value immediately.

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Most likely either there someyhing wrong with the your profile or Xboxlive is having trouble you should try and contact xbox lhelp center to see if they can help with your problem.

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mmm i just went on that site it says i have the points but no money

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I have done...I spoke to them on the phone, and they said it "takes a few days" which personally I think is nonsense. But what else can I do? I have spoken on the phone - I can't keep calling them sadly.

I am sure something is wrong though, but how do I prove it unless someone from MS comes into this thread (which we know will never happen as I've never seen anyone from MS help anyone on the forums) and state clearly how long the transfer should take :/

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im gonna take a screen shot of my points incase it goes *** up

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For more info, please visit this forum: forums.xbox.com/.../4231.aspx


This was said by Mister Balloons on that forum:

[quote user="Mister Balloons"]

As part of the new system update, Microsoft points will be retired and transactions on Xbox will take place using your local currency. Don’t worry, you haven’t lost any money. Once you have initiated a purchase or redeem a Points card or code with your Microsoft account after the next Xbox 360 system update, we’ll add to your account an amount of currency equal to or greater than the Marketplace value of your Microsoft Points, and your Microsoft Points will be retired.

For more information on how this affects you, and what you should expect, check out the Microsoft Account Transition to Local Currency - FAQ.

[/quote]

I don't think you'll be able to purchase from xbox.com until they've updated everything with the Local Currency and all.

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