I was one of many many people who had their accounts compromised last year. Being one of the very lucky ones I was able to still access my account and immediately removed my debit card details. I have requested several times for safeguards to be put in place and my local MP is pursuing action through parliament to make all online companies responsible for financial losses where safeguards do not exist. (NO a password alone is NOT a safeguard.). Anyway after making a nuisance of myself, after 6 weeks I was informed my investigation had been concluded and that my refund will be coming within 2 cycles (can't remember the exact wording) but I assumed that meant 2 months which has been and gone. I have asked about the fact that as I have removed my card details and dare not risk putting them into such a vulnerable place again, how my refund would be paid, I was told it would still be paid back into my account regardless of having no existing card details on file.
So does 2 cycles mean 2 months or 2 quarter years or 2 years ?
and if the hold up means it hasn't been repaid because I have no card details in my account then what can I do? I cannot leave my card details in a place where they've been accessed already and no safeguards exists so what do I do?