When I Try To Load Up A Game e.g. Black Ops 2 It Disconnects Me Xbox Live And Puts Me Back On The Dashboard And Then Reconnects

Does Any One Know How To FIX This, When I Try To Load Up A Game e.g. Black Ops 2 It Disconnects Me Xbox Live And Puts Me Back On The Dashboard And Then Reconnects Me HELP  ME PLEASE<3 It Happened Straight After The Update On 1/4/14

 

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Last updated July 4, 2018 Views 0 Applies to:

Hey mate, is this happening with other games as well as apps? If so try deleting your profile from the console (profile only), clear the system cache, restart the console and re-download your profile.

Delete and re-download profile: support.xbox.com/.../profile-move-delete

Clear system cache: support.xbox.com/.../clear-system-cache

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nope it did not work mate :(

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Greetings BG Desire!

Appreciate if we could have a minute of your time to answer a few questions for us, so we can have a better understanding of your situation.

Please read: forums.xbox.com/.../155724.aspx And post back in full detail (the bits in bold).

If you haven't already, clear your Xbox 360's network settings to factory defaults.

Navigate to Xbox Network settings and select Configure Network. Select the Additional settings tab and Restore network settings to factory defaults.

Post back and we'll go from there.

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Did Not Work :(

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Please provide us with answers to the questions up front, so we can get a better understanding of your situation.

What Country/State/Province do you live in? 
Modem brand & model number: 
Router brand & model number: 
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?
Things you have tried: 
Is UPnP Enabled? Yes/no/Unknown
Do you have a NAT error? If so, what is your NAT type?
Any Error Codes you encounter: 
Who is your ISP(Internet Service Provider)? 
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
W:
X:
Y:
Z:
ID:
L:
Q:
T:
D:
S:
C:

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