when i connect my headset the controller turns off.

i was just playing normally when i was invited to a party i connected my headset then suddenly my controller died so i tried again but it still happened i  get some new batteries i still have the same problem :/

 

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Last updated July 4, 2018 Views 69 Applies to:

Hey DemonicViper98,

Does this happen with another controller? Also, what type of mic are you using?

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Hey DemonicViper98,

Have you tried any other controller, it might be a problem with the controller, maybe buying a controller could fix it, if it continues try getting a new headset

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well i do only have 1 controller im not sure if its the controller or the headset it was working this morning though is there like a warranty for the controller?

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Hey there Demonic,

Sorry to hear you're having issues with your controller.

  • Does your controller turn on when you do not have the headset attached?
  • Am I correct that your controller is turning off when you attach the headset?
    • What type of headset are you using?
    • Are you able to disconnect the headset and turn the controller back on?
  • I assume you're using a wireless Xbox 360 controller, right?


In regards to your question, there is a 90 day warranty on Xbox 360 accessories. 


You may need to look into getting a new controller, but if you're able to try your headset with a different controller or try your controller with a different headset, that will help us narrow down where the error is.


Please let us know and we'll go from there. 

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Hi. I am also having the same problem.  Do you know how it was solved?

thanks.

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