What to do when you get this error code: 80048821

HI, I see that most of you have recived this error code, and are strugling to find out what it means. After having a word with Xbox Support over the phone, they told me everything about this code and what to do about it. This is why I have produced this Artucal for you, so you know what this error code means and how to resolve it.

 Please be awere that I am only an Xbox Ambassador

 

Please remember, before you try these steps bellow you will need to know your Microsoft Account Email and Password. If you do not and you are not a child, please go to account.live.com and click onto forgot Password. Then re set it. If you are a child, please ask and get your pairents to go through this article with your account.

Thanks

 

This error code appears when your Account proofs are not updated or you don’t have any on your account. Please go to account.live.com and update your security Information. You will need a Mobile phone or an other non Microsoft email (like Gmail or Yahoo). This will allow all of your codes to get sent to there so the hacker can not get access to your bank information and other information that is on Account.live.com or your Microsoft Accont

 

After you have done this, you will need to delete your profile from your Xbox. Now if you do not know how to delete your profile, please follow these instructions:

Turn on your Xbox 360

Skip Sign in, by pressing B on your controller

Scroll right to System settings

Click onto memmory or storage

Then click onto All storage devices

Click onto Profile

Then select your gamer tag

Then press Y

Then delete gamertag (But not the saved games, just the gamertag)

 

Once you have done this, you will then need to clear system coatch. If you don’t know how, please follow these instructions:

Clicking onto System Settings

Then go into Memmory/ or storage

Then hovering over the storage device that your profiles are saved to (But do not go into the device)

Then press Y

Then click onto Clear System Coatch

 

After you have done this, please re download your profile back onto your console by clicking onto sign in, then use the option to download gamertag

This should resolve your issue, If you have any further problems please contact support as they may need to look into your account.

Thanks for reading this, I hope this helps. And I hope I havent intruded onto anything

 

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Last updated July 4, 2018 Views 24 Applies to:

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Thank you so much for the post, Nath. I believe it worked and I am so relieved

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Thank you so much for the post, Nath. I believe it worked and I am so relieved

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Thank you so much!  Was not able to play Black Ops 2 in days because of this issue!  Thank you, thank you!

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Thank you so much for the help :)  I was really worried there ofr a while!

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I found a better way when you get (80048821) just remove the proofs. Then your able to be back on your account... You don't have to delete profile, even clear the cache.

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Worked great...thx nathan!

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Greetings ToB3RT!

Can you please create a new thread, detailing out your situation including any error code you're getting and and any troubleshooting steps you have tried so far. This will help us to provide you with the very best support possible. Thank you!

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A solution! Thanks!

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ty

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Thank you!

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