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What is going on? Cant connect to xbox 360 live, have gold membership, will not let me update payment method....

What is going on?  I get home today and my xbox 360 cant connect to live, i try and it says i need to update my payment method (which is current and correct). 

when i try to sign in it says

"your membership is suspended until you update your payment option.

we'll charge your payment option and reactivate your membership after you update your account, but there may be some delay.  to see your account info, visit www.xbox.com/account."

all of my account and payment info is correct, my internet connection is fine, plenty of money in the bank....  what the heck is going on??????

now it gives me the option to update payment information so i click on it, it acts like its gonna move to that step then another error saying "sorry, we cant connect to the xbox service.  it may be a temporary problem with your connection to the service.  get specific help at www.xbox.com/networkhelp."

what....  the....  heck man?

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Since this is a billing issue you would need to contact support so they can help you sort it out. 1-800-4my-xbox if you're in the US/Canada or support.xbox.com/contact-us

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I'm in a 3 hour call back waiting line with them...  so thats that.  Im in US btw.  So nobody else is having this issue?

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I dont know this may be affecting you but who knows:

Purchase and Content UsageLimited

Affected platforms:

   Xbox One

   Xbox 360

   Xbox on other devices

Affected services:

   Buying downloadable items

3/26/2014 10:04:35 PM CST:

Xbox members, are you having a tough time making purchases? Don’t worry, we’re working to resolve this issue right away, and we appreciate your patience while we work. Feel free to check back in 30 minutes for an update on our progress.

Computer person that made some apps... also a Mopar technician.
Workstation:
Intel I9 9900K 5Ghz
64GB of trident Z RAM
MSI RTX 2060 Super 8GB
Samsung Evo 2TB SSD
Asus Prime z390 board

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yes I do know that you are no buying stuff but this may be affecting you. but having a chat would normally work on xbox.com

Computer person that made some apps... also a Mopar technician.
Workstation:
Intel I9 9900K 5Ghz
64GB of trident Z RAM
MSI RTX 2060 Super 8GB
Samsung Evo 2TB SSD
Asus Prime z390 board

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I'm having same issue.  It says I don't have Gold, but they sure as hell have been taking money out of my bank account for it.  

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well im glad im not alone...

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Anybody? Please....

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Xbox finally called me back 3 hours later, it was a robot.  it put me on hold for half an hour then hung up on me.  Gotta love that.  Hey they got everybodys money on lock down, they don't care, right?

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now purchase error has been fixed, still saying error when entering new xbox live gold code

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ok if you guys are trying to buy gold on the xbox you cant you need it to be on xbox.com or by prepaid code (@  zany and switter) also @ switter, have you tried to remove auto payment?

Computer person that made some apps... also a Mopar technician.
Workstation:
Intel I9 9900K 5Ghz
64GB of trident Z RAM
MSI RTX 2060 Super 8GB
Samsung Evo 2TB SSD
Asus Prime z390 board

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Question Info

Last updated August 18, 2021 Views 53 Applies to: