What happens when i remove my credit card?

Ok, so I get this message on my xbox saying my credit card can not be charged and i know the reason why. I cancelled it.  But if I was to remove my credit card from the account will iI still recieve a suspension? I want to just add pre-paid cards instead. Any help would be nice. Thanks for taking your time reading this.

 

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Last updated July 5, 2018 Views 0 Applies to:

If your account has been paid for on time, I don't see why you would get suspended.  There is a catch to removing your cards:  when last checked on this subject, Ms has decreed that in order to keep a Gold sub, you have to keep at least one card on file.  You can add another card and then remove the old one however.  The only way around this is to:  (1) let your Gold sub expire and revert to Silver and then you can get a prepaid card to renew it or (2) call an cancen the sub and do the same thing.  These apply if you originally started the account with a credit card.

If you used a prepaid card to start the account, then you don't have to keep a credit card on file.

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Great answer RED SHIFT1!!  But I do want to add on to your suspension question, so you know for all future references with payment options and things.  Whenever you get a message that your account has been suspended due to payment option, it is because you need to update your account information with a valid credit card or debit card.   That is the only way you will get suspended due to payment options error.

Justin C.
Microsoft Office Specialist

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If you're getting the error due to payment options, it sounds like your account tried to renew onto that old card and got declined, you may have a past due payment that needs to be resolved. I would call 1-800-4-my-xbox or go to billing.microsoft.com to check this.

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i got a new xbox today but i carnt seem to download my old gamertag one on too my new one keeps on saying error n i done my password n its the right email but is it becuse im  suspended i carnt doo it can somone plz explain ???

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Hey Dav3, sorry to hear about the account issue! However, since you're having a different issue than what's described here, I'm going to ask that you please create your own thread for official support. Please include the error you're receiving, along with everything you've tried so far. :-)

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[quote user="I NEED ACTIVEz"]

Ok, so I get this message on my xbox saying my credit card can not be charged and i know the reason why. I cancelled it.  But if I was to remove my credit card from the account will iI still recieve a suspension? I want to just add pre-paid cards instead. Any help would be nice. Thanks for taking your time reading this.

[/quote]

 

Hi there. Yes, you will recieve a xbox LIVE service suspension until the payment option has been updated. If you do not have a valid payment option to update the current one they you will need to contact the xbox support line and inform them of this. If you do have a valid card that can be used update the payment option, once this is complete you can then contact the xbox support line to have Automatic renewal deativated. From there on out you can use pre-paid xbox live subscription cards.

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