What do I do?

My windows live account associated with my xbox live account was recently hacked and whatnot, passwords changed and everything. Now I can't recover my account to another xbox or even change the password or email online or on the dashboard. I went to hotmail and tried recovered my password but it still doesn't seem to work. I was wondering what are the options of getting my account back? I don't really care that much about the email account itself as much as the xbox live account. I tried contacting Microsoft about it and they put me through the recovery process but I have yet to here a reply from them after 36 hours (they say it takes 24 or less). How should I proceed? This is my second account btw.

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

If you contacted Xbox support they should have set up an unauthorized access escalation to get you your account back and they will also look into any purchases that were made while the account was gone and refund you for those. When the investigation is done you should receive an email tell you that you can recover the account.

If they have not set up an investigation for you then I would contact Xbox support by phone and have that set-up so you can get your account back.

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I tried that and they said account recovery through windows live is my best bet, which I am already in and waiting for someone to reply.

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