weird controller/headset issue

So the headset that came with my XB1 does not fit in my controller. It also doesn't fit in the additional controller I just bought. It fit in a few times...but now no matter what I do or how much force I use, no luck. Talked to support and they shipped me a new headset...they said theyve never heard of tjat before. Any one else have this problem? The headset doesnt look damaged or defective...but the plug just wont go in all the way so weird. Do you guys think I could have two defective controllers? Maybe a bad mold job? Thanks

 

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Last updated July 4, 2018 Views 3 Applies to:

well i had problems with my Day one controller the mic was intermittent until the other day when it stopped working and now will no longer fit into my controller, its not my mic but the port at the bottom of the controller that is the fault on my end