Warranty replacement issues. please help

Hi everyone!

I recently had my Halo 4 Special edition slim console replaced through Xbox support.   It works great, but i have one small issue.

the special edition console has blue lights. The replacement i got has the standard green....

i know this is a small thing... but part of why i liked the halo 4 edition was the blue lights. Is this an oversight by the support team? is this something that can be fixed? i feel like im nitpicking, but its going to bother me :-/

what should i do?

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hello, Ithe

When you have sent your console in for repair, you have agreed to Microsoft's warranty information stated. According to the warranty, "Replacement may be with a new or refurbished unit.", in other words you will be given a random  Xbox back (whatever they have in stock), that is in a functional working condition. Just like with most other warranties, your never guaranteed to get the original product back.

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i was also told that although it not be MY console, they do give you back the same edition. so, if its a special edition, they will give you back the same special edition. i just think its weird they got everything else right, its the halo 4 edition case, and makes the same special sounds (disc eject -power on/off) but the LEDs are the stock color. i know thos 2 things are on the same chipset under the faceplate, so it just seems weird.

thanks for the input though. i was just curious of they would fix it if i asked :-/

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