I have a power supply issue with my Day1 Xbox One. I also have extended warranty through microsoft. I talked to MS support on Dec 3 they issued me a service request ticket and I had 30 days to send the power supply in. I sent the PSU by UPS ground on Dec 19 which cost ME $11, the service center in Houston received it on Dec 26. per tracking 1z40344f0300163872
I'm thinking great I should receive my new PSU around the new year. Jan 3, I check the status for the first time. The Service Request was cancelled! By who? No one knows!! Well MS has my PSU so now what?
MS support told me not to worry they would make a NEW service request ticket and escalate it. Great! but Support can only send the escalated request to what is known as an Advocacy team. Support does not know who these people are, Support can not contact them directly at all but said this advocacy team would contact me by email within 5 days! Well 28 days and now 3 escalations later I have not heard one word from this Advocacy team. I have contacted MS support many times It finally led me to talk to the supervisor Emily on Jan 22 she said she would write the new ticket and would follow back with me on Jan 31. I told her ok, but what are we going to do then? She was thinking this advocacy team would contact me and I told her they won't, they haven't so far so what makes you think they are going to send me a email now? Basically Emily has no idea what can be done! This is the truth on MS support! their hands are tide with this Advocacy team that they can't contact them directly! The can only request escalation of the request then it goes into space! poof! nada nothing Gone!
I alsonasked them if I could purchase a new PSU while I wait on the warranty, I just want to get back to gaming! They said they do not sell the PSU separately!
So now I am very concerned that I have over $750 invested, (Day 1 console, extra controller, 3 Day1 Games, Extended warranty) and it could be all for not! I'm not sure what to do, or who to go to after Emily effort goes for not!
This stuff is supper scary! I'm held hostage with nowhere to turn.
I need help! I just want my power supply!