Want to remove parental control!

Hi,

Haven't used my xbox live in a while and apparently there are new terms of use, which requires my "parents" (in this case my older brother) email and password. I am paying for this myself and I haven't been asked for this before. Is there anyway to remove this control since my brother doesn't use this email adress anymore and can't remember his password?

Regards,

Vollo

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

hi im sorry but i dont think you can you probably have to have his email and password to sign in to take it off.

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OBTW, this is an Account issue - Forum 03 is the best place for help on Account issues.

 

You have the parental email addresse written down, right? If not, go to the Xbox and try to accept the Terms of Use and it will be shown to you.

1) Take the parental to account.live.com/password/reset for the password reset

2) If you can't reset it, go to http://account.live.com/acsr SAVE THE EMAILS SENT TO YOU

3) If that fails, contact Support and provide them with the Console ID number from Settings | System | Console Settings | System Info (it's on the 2nd line) and the reference number from the email sent to you in Step 2, and submit a UE Request to have Microsoft Accounts send you a password reset. It is faster to have the Agent call you by going to http://support.xbox.com/contact-us?xr=footnav#0:6:3 or you can look up the phone number from the 1st web link in the .sig shown below.

4) Should all THAT fail,

A) If you already have a second Microsoft Account (formerly known as the Windows Live ID) you can skip step B/B1/B2 altogether

B) Make a new Microsoft Account at http://startup.live.com which after you complete it should lead you to the Account Summary

B1) If you don't get to the Account Summary page, go to http://Account.Live.Com and sign in there.

B2) If you are prompted to confirm the email address, please do so.

C) Complete the security information by clicking on the Edit Security Info link below. Make sure to add the Security Question down below as well as a cellular number in the Phone Numbers field and an alternate email address which is different from the Microsoft Account address.

D) Then, enter http://go.microsoft.com/fwlink/?LinkID=242792 in the address bar of your browser. Fill in the form there, with the subject EMAIL BEHIND MICROSOFT ID IS BROKEN - give a good working email where their support folks can find you. You should receive a response within a day, the gods willing

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