Want to move gamer tag to another Windows Live account but cannot

When I created a new Windows Live account, it automatically created an Xbox gamer tag for me.  Booooo! When I tried to move my real gamer tag to my new Windows account, I got a message saying I could not because there was already a gamer tag associated with the account.  I figured I would move the bogus gamer tag that was automatically created for me but when I go through the procedure, I get an error: "Sorry, we can't change your Microsoft account now. For more info go to xbox.com/account swap."  that URL is useless.

 

I'm pretty frustrated right now.

 

 

 

Question Info


Last updated July 5, 2018 Views 2 Applies to:

You have to wait 30 days before you can change your Microsoft Account after creation. You will have to wait that amount of time and then attempt the email "transfer." That is why you are receiving that message.

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I have followed these steps to reallocate an email, but after 30 days I have tried to change the address over only to get the same error.

I am sure I have waited long enough. Should I keep trying or do I have to wait another 30 days.

This is important as I have a windows phone with the email I would like to use for my account, and I would like the Xbox to have the same information.

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Hey there Elite! If you have waited the 30 days, but are still getting the 30 day mail, I would first suggest waiting a couple more days to be sure. If that doesn't help, I would recommend getting in touch with a chat or phone agent for further help. You can reach them through our Contact Us page. Let us know if that helps, thanks!

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Same here dude

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Hey there Monkey! If you are having the same issue, please follow the suggestions above. Thanks!

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