Want Payment Option Removed

I keep clicking remove payment option on my fathers credit card, it wont remove it. I try it on xbox and it says it cant. I know it is because this card is associated with my account but I want it removed. Somehow 9.99 is being removed every week and I havent bought anything and my father is angry. So I want the payment option removed so if the whole 9.99 thing continues at least it isnt me. In the help section it says to contact support. Is there a email I need to send or will posting here work?

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

For billing you will have to call support. 1-800-4my-xbox if you're in the US/Canada. If not, click the support link and follow the contact us link to get to the phone information for your region.

Payment options cannot be removed while they are attached to an active gold account. The $9.99 sounds like a monthly auto-renewal, but it should not be showing every week. You can also check https://billing.microsoft.com to see what the charges are for.

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support.xbox.com/.../contact-us

this should take you to the support page and you can contact them and have them remove it.

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Well how do I make it not active or something? Can I can just call them and ask them?

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Did the request call thing, accidently hung up. Anyone know the wait time till I can redo the call?

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To make it not active you would have to cancel your membership and revert to a silver/free member. Then you can remove the card. You can have them cancel the membership when you get them on the phone. I'm not sure of the wait time.

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There is no wait time. Call them again as soon as you have time since these type of procedures take a while. Make sure to check the website a fellow user posted above. billing.microsoft.com it will provide you a thorough view of purchases made. Contact phone support and open a case if you believe that your account has been compromised.

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Thank you everyone for the help, stuff happened and I have another question. Ill go ahead and ask. How do I switch payment options so it is no longer a monthly renewal. I dont want a renewal at all.

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The easiest thing to do would be to purchase prepaid gold cards. That way you don't have to add a credit card at all. Anytime you purchase gold directly from Xbox it will turn on automatica renewals. So you could still purchase through Xbox if you want, you just have to turn off auto-renewals.

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How do I turn off auto-renewals?

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[quote user="The Red Thor"]

How do I turn off auto-renewals?

[/quote]
Click this link here and follow the prompts.

If it does not allow you to change it then give Xbox Customer Support a call and they will have it done for you providing you can give them information associated with your Gamertag. Good luck!

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