We're excited to announce that we've fully migrated the Xbox Forums to their new home, here on the Microsoft Community forums!
As of today, going to forums.xbox.com will redirect you here to the Xbox area of the Community forums. We've moved all of your existing threads over so you can continue and start conversations with the new forums experience.
We sincerely appreciate the feedback you have provided over this transition and can't wait for you to check out the new Xbox Forums!
For this issue you'll want to speak to Xbox Live support, they will likely need the code for the subscription. Here is the phone number where you can reach Xbox Live support: 1-800-4MY-XBOX (1-800-469-9269). Alternatively, if the line is closed or if you
prefer chat support, you may reach them over chat here:
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