Utter failure of customer service

On 7/26/11 my live account SYNAielman was hacked, transferred to Russia, and used to purchase thousands of Microsoft points in 3 seperate purchases. This on an account with an email I use for nothing but Xbox Live...that I have never shared with anyone...with a credit card that's not used for anything but Xbox Live.

I reported immediately. I was given a ticket and told it would take 21 days to investigate and remediate the situation. Three weeks later, they did indeed restore the account and refund my money.

What they didn't do was return the account back to the US region...which means everything is in Cryllic when I try to log on...despite the fact that the first thing I did was report that the account had been moved.

So I called in a second ticket. I was told it would have to be "investigated," despite the fact they had already just "investigated.'

 

Tomorrow will mark the 90th day without an account while they "investigate." Over 60 days worth of "investigation" to click a button and switch my account back to region it was in.

Seriously? How hard can this be? 90 days?

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

sorry to say once an account is migrated it cannot be migrated back your only real option is to start a new account.

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That's bull. I didn't migrate it, and they can do anything they want to do with an account. It's a click of a button by someone with the right permissions.

They should have migrated it back when they did the initial investigation. That's just suck customer service.

I want to know when they're going to get off their butts and do their job.

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We apologize for the inconvenience. We'd like to take a closer look at your situation. Can you PM me the following info here on the forums?

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this is why i hate customer service....

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Beleive me i totaly understand about xbox,s cutomer support, there tech screwed my sons account up 2 1/2 weeks ago and all i,m still getting is excuses. They are terrible.!!!!!!!

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They screwed my profile up last night and I'm still waiting for a phone call from the "specialist" to fix it all. I only had one problem, I now have another compounded onto it thanks to support.

My account may be gone for good.

I wonder what the gap is between an Agent and a Specialist.

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apparently it is a weekend seminar lol

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I PMd...still no response.

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Hey there - I'm not seeing anything in my inbox from you. Did you PM via the Forums Private Messaging system, or via Xbox LIVE? If the latter, please use the former - I can't respond to messages sent through Xbox LIVE. To PM me via the forums, please use the little envelope icon below my post. Thanks :)

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