Used 12month Gold prepaid card on the wrong account -_-

Just bought a 12 month Gold Xbox Live card today, prepaid at Game. Signed on here to redeem it and raged when I saw I was logged on the the wrong account! I tried to look for a number to ring up and see if I can get it changed, but anything I'm directed to is US based and I don't want to ring international numbers to chase it up.

Do they even allow this? If so do you have a number I can call? £40 wasted otherwise and I can't afford that as a student! Cheers.

 

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Last updated July 5, 2018 Views 12 Applies to:

You can find the UK number here - support.xbox.com/.../call-us

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How is it 40 pounds wasted? You can still use it on the wrong account. What you could do is call support in your region and explain what happened and see if they will cancel the gold on that account and issue you a redeem token for the remaining time that you can use on the correct account. Next time, slow down and pay attention to what you are doing so you can avoid situations like this.

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