I have tried to get some help through X-box, but am not getting anywhere. I called the X-box Live people and they told me that there was not a way to reach the so called "enforcement team" for help with my issue, but they led me to the forum for possible help, so here I am. My son is 11 years old and he absolutely loves his X-box. He has made alot of friends on it too, and until now, I have thought that it was probably the best thing that I have ever bought for him, because he enjoys gaming so much.
But the night before Thanksgiving, he got a message from the "Enforcement Team" that his account had been suspended and would be until 9999. What he did was change the color on his Avatar and supposedly he broke x-box's Code of Conduct.
Seriously X-box???? When we contacted X-box they told us that all he had to do, was set up a new account. But he has lost all of his Map Packs, which we have spent alot of money over the past couple of years, and he has to go out and find all of his friends and set them up again too.
I came home from work the other night finding him in tears over this especially after he found out that he lost all of his Map Packs, and I immediately became furious.
He asked me "mom is what I did really that bad of a thing"? and my response to him was "no son, and I am going to get to the bottom of it and real quick.
He is only 11 and has never even read the code of conduct, probably did not even know that there was a place to go out and read it and because he is 11, all he has on his mind is going out there to play.
If this is such a BIG DEAL X-box, then why dont you block it so this does not happen?
I just think that he should have had some kind of warning or if he were to be suspended, that maybe a couple of days or weeks would have been sufficient, and that he should not have gotten the hateful answer of 9999, which I guess is suppose to mean NEVER.
I dont know about any other parent, but times are hard enough for everyone right now, that something like this, is very hard to swallow, especially since we lost all the map packs he had.
I would really like for someone from the"Enforcement Team" to step up and answer to this, instead of making this decision and then hiding out or there ought to be a way to appeal the decision.
There is alot worse things that go on online, and I think that this is teaching our children the wrong message, the way it is handled.
If someone from the enforcement team is reading this, I would appreciate an e-mail. I also, know that he is not the only child this has happened too, because out on another forum, I seen several other children in the same shape, after this happened to us and someone from X-box needs to turning these accounts back on or answering to their actions.
If I do not receive a call from the enforcement team, I guess my next step will be the CEO, or is there anyone out there that can tell me where i can actually talk to someone about this matter. I did talk to a Supervisor at X-box that did not know where to go, so thats why I am putting this out on the forum.