Upgrading to xbox live family

I purchased the xbox promotion on the 2 year contract gold for my family, but can not upgrade to family  as the instructions say. It only allows Gold on my name, and all options for family do not appear. Can someone assist me on fixing this?

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Only the Billing Folks can resolve issues involving the Entertainment For All (i.e., two year contract) accounts.  I suggest you contact a Billing Agent. You can choose Option 1 after finding your country's support line: See http://tinyurl.com/XBLnumbers ...

 

but a faster way to speak to an Agent is to go to http://xbox.com - sign in there if you can - then go to http://support.xbox.com/contact-us?xr=footnav#0:2:5

 

Click on Request A Call and type in a few lines explaining your issue and you will get called back quicker than if you waited in queue on hold.

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