I am totally confused and would like to know how I upgrade my Son's single Gold Membership to a Family Gold Membership. There does'nt appear to be anything on line to allow me to do this. Will I have to ring them? I am trying to avoid this as I don't want to spend hours on the phone. I know I am entitled to a refund on the single membership as I have only had it a couple of months but have no idea who to change. Any help would be very much appreciated.